Mustafa Ahmadi

Professional Experience

Albertsons | Recent

Provided system administration and application support across Windows and Linux server environments, Microsoft 365, Microsoft Entra ID, SQL Server, enterprise applications, networking, and endpoint devices. Managed user accounts, Exchange Online, SharePoint Online, Microsoft Teams, multifactor authentication (MFA), and Cisco Meraki networking infrastructure while delivering Tier 1 and Tier 2 support for enterprise applications and databases.
Developed SQL queries and Excel-based dashboards to improve workflow visibility, operational reporting, and data-driven decision-making. Automated administrative tasks using PowerShell and Bash, coordinated enterprise application deployments and vendor implementations, and authored technical documentation including standard operating procedures (SOPs), implementation guides, and root cause analyses (RCAs).
Diagnosed and resolved server, application, hardware, virtualization, storage, and network issues using system logs, monitoring platforms, and network diagnostic tools. Provided remote and onsite support for end users, Zebra handheld devices, Xerox and Lexmark printers, and other enterprise hardware. Designed and implemented three production workstations in-house, reducing deployment costs by approximately $35,000 while improving operational efficiency.

Grand Technology Resources | 2018 – 2023

Installed, configured, patched, upgraded, and troubleshot Windows and Linux servers, applications, workstations, laptops, printers, and network infrastructure.
Monitored system health, availability, and performance; troubleshot infrastructure issues and performed root-cause analysis to maintain reliable services.
Supported backup and recovery operations using Oracle ZFS and Veritas NetBackup and participated in disaster recovery and high-availability activities.
Managed VMware and Oracle virtualized environments, including virtual machines and supporting infrastructure.
Automated system administration and configuration tasks using Ansible, Bash/Linux scripting, and Cron.
Supported network infrastructure including switches, routers, firewalls, and connectivity, troubleshooting performance and availability issues.
Maintained technical documentation, procedures, operational logs, and troubleshooting records while documenting incidents, changes, and resolutions.
Worked with business users, vendors, and technical teams to resolve escalated issues and support infrastructure upgrades, implementations, and operational projects.

Grand Technology Resources | 2014 – 2018

Installed, configured, deployed, maintained and administered new and existing workstations, laptops, desktop computers and printers.
Installed, configured, tested, and deployed Jump kits, enrollment devices, fingerprint scanner, Face recognition scanners, and cameras.
Licensed and activated the devices of the eID process enrollment.
Prepared a manual for CMS and de-duplication finger matching of the of the applicants.
Translate the required roles specified in eID resident management system and enrollment application.
Provided field level support to remote enrollment centers and field offices.
Created and managed weekly, monthly and annual reports of devices and enrolment statistics/ logs.